Frequently Asked Questions

① Log in to your account to enjoy full content.

② Excessive system cache may cause crashes. Please perform a factory reset in the settings and restart the projector.

① Go to the app store to search for the software and confirm whether it is the latest version. Prioritize updating the version in the app store.

② Restore the factory settings and redownload the corresponding software.

③ If the APP cannot be accessed due to restrictions, it is recommended to click the "BrowseHere" web browser in the homepage preferences and use the web version for playback.

① Lower the playback resolution to 720P in the app's personal settings page.

② Excessive system cache may cause this issue; perform a factory reset in the settings and restart the projector.

Due to copyright restrictions, touch control is not supported in some third-party apps. Please use the navigation keys on the smart screen to select content.

① Outdated router hardware may cause the projector to fail to recognize the network; try connecting to a mobile hotspot for testing.

② Go to the Wi-Fi settings page and run a network test. If the external network connection is abnormal, click the corresponding network name, disable Auto IP, enter 8.8.8.8 in the DNS field, save the settings, and reconnect to the network.

① Check if the batteries are installed correctly and have sufficient power.

② Keep the remote control within 2 meters of the projector and ensure no obstructions. If the problem persists, contact the seller for a free replacement.

① Connect your phone/tablet to the same Wi-Fi network as the projector (for dual-band routers, ensure both devices use the same 5G/2.4G band).

② Due to copyright restrictions, some videos do not support screen mirroring or casting.

① Lower the playback resolution to 720P in the app's personal settings page.

② Excessive system cache may cause this issue; perform a factory reset in the settings and restart the projector.

Due to copyright restrictions, some videos cannot be mirrored or cast (this is common in the projector industry). You can solve this by connecting a TV stick to the projector.

① The projector has a built-in official app store, and you can download apps independently.

② If app access is restricted or runs poorly, you can open the "BrowseHere" web browser in the projector's homepage preferences and access various media players via its web interface.

First press F- to confirm, then check if there is a rotation icon on the screen. If yes, watch if the lens rotates. If not, press F+ 20 times in short clicks.

The projector supports auto focus when powered on. For keystone correction and other functions, you can customize the settings in the projection settings.

We sincerely apologize for the inconvenience! Please contact our customer service via the Amazon Message Center (accessible in "Your Orders") for prompt assistance.

We promise to respond to all inquiries within 24 hours. If you do not receive a reply after this period, your email may have been blocked or marked as spam. Please resend the email or contact us through the Amazon backend.